Online booking is for the Vancouver jobs a date already governs: a rekey against a possession date, a smart lock that needs an answer from your strata first, a spare car key cut in daylight rather than at one in the morning on a parkade level. Pick a window, tell us which entrance and which building, and dispatch confirms by text. If you are standing outside right now, call instead of typing.
Online booking holds planned work only. A lockout already in progress is a phone call rather than a form, and those go out the moment you hang up, with the arrival window given on the call. Everything else fits a window, and same-day windows open more often than people assume.
Nothing on this page reserves a slot on its own. The form below sends dispatch a preferred day and a rough time of day, and dispatch answers by text with a window it can actually hold.
Rekeys and lock changes are same-day on most Vancouver calls because the parts travel with the technician. Schlage B-series and Kwikset cylinders ride on the truck, so a cylinder found worn past the point of latching cleanly becomes a lock change on that same visit rather than a second appointment.
Shared-access hardware in a strata building normally needs the council or the building manager to approve the change before anyone touches it, and that answer rarely arrives the same day. If yours is still outstanding, say so on the form and the window gets set after the approval rather than ahead of it.
Where the truck can stop shapes the window as much as the job does. The cobbled blocks in Gastown and the one-way grid around Davie and Denman both cost a few minutes at commute hours, so addresses there get a window with the parking already counted in.
Three things decide whether a Vancouver job closes in one visit: the service, the exact entrance, and anything about the building we would otherwise discover standing on the doorstep. Dispatch confirms by text, and the technician phones ahead before arrival.
If the address sits west of the Burrard Bridge, a morning window usually beats an afternoon one, because Broadway and the bridge approaches decide how much of the day a technician spends driving rather than working.
Service, entrance, and whatever you already know about the hardware: a brand stamped on the faceplate, a cylinder that has stopped latching cleanly, a car's make and year. That detail is what puts the right part on the truck instead of on an order form.
Dispatch texts a confirmation. The technician phones roughly fifteen minutes out, so nobody waits by a window, and in a building with a desk that call is your cue to let the concierge know someone is coming up.
A civic number frequently resolves to more than one lock. East of Main a single address can carry a front entry, a ground-floor suite door and a door opening onto the lane, and that lane door has no number of its own, so a booking for it has to say which house it sits behind. In a tower the problem inverts: the street address is the building, and the useful part of the field is the suite number, the floor, and whether the desk is expecting anyone. On the curving streets between Granville and Arbutus the number is on the gate and the door is a long way past it, which is what the notes field is for.
Getting this into the booking rather than into a phone call from the kerb is the difference between an hour of work and an hour of work plus twenty minutes of looking.
Three facts about a Vancouver building are far easier to settle before the date than on the doorstep. If the suite is in a strata and the job is a smart lock, the permission question belongs to your strata council rather than to us, and having their answer in hand when the technician arrives is what keeps it to one visit.
If your key is marked restricted, or the building has told you that copies come from one named supplier, put that in the booking. A blank that only the building's registered dealer can issue is not something truck stock substitutes for, and knowing in advance lets us propose a route that does work.
And if the door is original to a heritage building, say in Gastown or the older streets of Shaughnessy, tell us at the booking stage. We load cylinder and mortice stock for those rather than a replacement deadbolt, because dropping modern hardware into an original door is often the wrong answer and sometimes not a permitted one. What a given designation allows differs from one property to the next, which makes it a question for your own paperwork before it is a question for a locksmith.
Two requests reach this form often enough to head off here. A lost lobby fob, parkade remote or elevator credential is not something any locksmith can issue in any building we cover. Those credentials live in the building's own access system, and the fix is a message to your strata or building manager, not a booking.
The second is campus. A room in a UBC residence, a lab, an office or an academic building is the university's own operation to open, and we are not affiliated with, endorsed by or authorised by UBC. The privately owned houses in the endowment lands and the leasehold strata homes at Wesbrook Village, Hampton Place, Hawthorn Place and Chancellor Place are ordinary bookings, and we take those normally.
Booking ahead earns its keep whenever some other date has already been fixed for you. A possession date on a purchase. A tenancy turning over on the first. A strata handover where a batch of suite cylinders changes hands at once. A second car key you would rather have cut and coded on a weekday afternoon than discover you need in a parkade at night.
One seasonal note for the far west side: out past Pacific Spirit Regional Park the housing turns over on an academic calendar rather than a monthly one, so the last week of August and the second half of April are the crowded weeks. Book those early if the date is yours to choose.
Pricing is settled at the booking stage, not at the door. If the job then turns up something the description could not have warned us about, the technician stops and tells you what it changes rather than carrying on and adding it to the bill afterwards. Nothing is taken to hold a slot. Payment happens on site once the work is finished. Moving your appointment costs nothing, provided you tell us before a technician is on the road for it.
The form is for work you can plan. If you are locked out now, dialling beats typing: call 604-227-9083 and the job is dispatched straight away, with a window on the phone based on where the nearest technician is. Most of what comes in overnight is one of three things: a car locked with the key still inside it, a suite door that swung shut behind someone who stepped into the corridor, and a shopfront forced at the frame that has to be made secure before opening.
Each neighbourhood page below sets out the building stock on those blocks and the access rules that come with it.
Pick-, drill- and bump-resistant cylinders with keys that can’t be copied at the hardware store. Cut, pinned and registered in-shop.
1/2" steel door, digital keypad, fitted and bolted on site.
Car keys are priced by vehicle. Pick what you need and we’ll collect your make, model & year to text you an exact quote.